RETURN POLICY & REFUNDS
At FLX Bike, we work diligently to ensure you enjoy your new e-bike! That being said, if you find yourself displeased with your new bike, you can fill out a return request form here.
Needed for Filling out Return Request Form:
- Review the Bikes that are NOT eligible for return.
- Take (2) pictures for us — a clear photo of the bike AND the bike in its returning package.
- Provide us with a valid and clear reason for the return, so we can take the right steps to better our product!
- Read the terms below for non-eligible returns.
- Allow up to 7 business days from receipt of bike for processing and confirmation of your return and refund eligibility.
Once the return is approved, you will be provided a prepaid return shipping label. We will then proceed with refunds once item(s) are received and processed.
Items must be new, in original packaging. For returns that include a battery, the associated keys must also be returned. If you lost the key, please let us know.
- Used Bikes
- Damaged, Used/Not New Condition
- Dirty, Used/Not New Condition
- Item(s) in Non-Original Packaging. Please re-pack the New bike in the original box
- Item(s) Purchased Through a 3rd Party (Dealers, Other Customers, etc.)
- Item(s) Sent Back Without FLX Written Consent
- Any Special/Offer With Terms of That Sale Being Final
NOTE: Any returns that are approved are subject to a RESTOCKING FEE and/or a SHIPPING FEE. The following applicable fees are:
E-BIKES — 25% Restocking fee as well as a $150 shipping fee.
REFUNDS — INDIEGOGO / CROWDFUNDING / BABYMAKER PREORDERS
FLX Bikes are built to your specification. Backers who contribute to a campaign by ordering an e-bike have the ability to request a full refund from Indiegogo within 10 days after your purchase. After the 10-day period, the bike is no longer available for a refund.
REFUNDS — FLX WEBSITE / OTHER
FLX Bikes are built to your specification. You may request a full refund on your pre-ordered bike within 10 days after your purchase. Restrictions apply (Clearance/In-Stock — All Sales Final Bikes). After the 10-day period, the bike is no longer available for a refund.